Privacy Policy

1. Scope & Commitment to Data Privacy

At Topee Solutions, respecting your digital privacy is a foundational principle of our agency operations. Whether you are browsing our portfolio of engineered client websites, submitting an inquiry for custom HTML web development or SEO services, or interacting with our client support channels, we ensure that your personal information remains confidential, secure, and processed strictly in accordance with applicable laws.

This policy applies to all digital domains, web sub-directories, web applications, and online communication channels operated by Topee Solutions. By accessing topeesolutions.online or engaging our agency for web engineering and digital marketing services, you consent to the data collection and processing practices described herein.

2. Information We Collect

We collect information to provide high-quality web development, search engine optimization, graphic design, and video editing services to our clients. Information gathered falls into two primary categories:

A. Personal Information You Actively Provide

When you fill out our contact forms, request project quotations, subscribe to our technical newsletter, or communicate with Founder Christopher Ramos directly via email or phone (+63 961 310 5568), we may collect:

• Full Name and Professional Business Title
• Company / Organization Name and Business Address
• Email Address and Telephone / WhatsApp Contact Numbers
• Project Briefs, Domain Information, and Budgetary Requirements
• Billing, Invoicing, and Bank Transfer Payment Verification Records

B. Technical & Usage Telemetry Collected Automatically

When you navigate our custom HTML website, our web servers and privacy-compliant analytics tools automatically capture anonymous technical metadata, including:

• Internet Protocol (IP) Address and Approximate Geographic Location
• Browser Type, Version, and Operating System Specifications
• Referring URLs, Entry Pages, Exit Pages, and Time Spent Per Page
• Device Display Resolution, Touch Screen Status, and Network Connection Speed

3. Purpose & Legal Basis of Data Processing

Under Section 12 and Section 13 of the Philippine Data Privacy Act of 2012, Topee Solutions processes personal data based on contractual necessity, legitimate business interest, legal compliance, and explicit user consent. Specifically, your data is processed for:

• Contract Fulfillment: Designing, engineering, deploying, and maintaining custom HTML websites, Next.js web applications, and SEO campaigns as agreed in client proposals.
• Client Communication: Responding to quotation requests, delivering technical audit reports, and sending milestone progress updates from Christopher Ramos and our engineering team.
• Billing & Financial Compliance: Processing official invoices, BIR tax documentation, and project payment receipts.
• Security & System Integrity: Monitoring web traffic to detect, prevent, and mitigate malicious bot traffic, cyber threats, and unauthorized server access.
• Service Enhancement: Analyzing anonymous aggregated traffic analytics to improve website user experience and page rendering speeds.

4. Cookie Policy & Web Telemetry

Topee Solutions uses essential and performance cookies to maintain website performance and user accessibility. Cookies are small text files stored on your local browser directory.

A. Types of Cookies Used

• Essential Session Cookies: Required for site navigation, dark/light contrast preference retention, and secure form submissions.
• Performance & Analytics Cookies: Measure aggregated site visit volume and popular case study views without storing personally identifiable information.

B. Managing Cookie Preferences

You can choose to disable or block cookies at any time through your browser settings. Please note that disabling essential cookies may impact certain interactive navigation features on our website.

5. Data Sharing & Third-Party Disclosure

Topee Solutions strictly operates a zero-sale policy: we never sell, rent, trade, or monetize client personal data to third-party marketers or data brokers.

We may share limited personal data only under the following strict conditions:

• Trusted Infrastructure Partners: Cloud hosting infrastructure providers (e.g., NGINX edge servers, DNS providers, domain registrars) bound by strict non-disclosure agreements.
• Legal & Regulatory Authorities: When compelled by valid court orders, subpoenas, or official mandates issued by government regulatory agencies under Philippine law.
• Protection of Rights: To enforce contract terms, protect business assets, or safeguard the physical safety of our personnel and clients against fraud or cyber threats.

6. Technical Security & Data Storage Safeguards

Topee Solutions employs industry-standard technical, organizational, and physical security measures to protect personal data against accidental destruction, unauthorized disclosure, alteration, or unlawful access:

• SSL / TLS Encryption: All data transmitted between your web browser and our servers is encrypted using 256-bit SSL / TLS certificates.
• Static Architecture Advantage: Our custom HTML static website model eliminates vulnerable database servers, protecting client inquiries from SQL injection attacks.
• Strict Access Controls: Personal client data is restricted to authorized personnel who require access to perform contract obligations under strict confidentiality duties.

7. Data Retention Period

We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by applicable Philippine tax and commercial laws:

• General Inquiry Data: Retained for 12 months following initial inquiry if no active project contract is executed.
• Active Client Records: Retained throughout the active contract lifecycle plus 5 years for tax compliance and BIR auditing requirements.

8. Rights of Data Subjects Under Philippine Law

Under Chapter IV of the Philippine Data Privacy Act of 2012, you possess clear rights regarding your personal data:

9. Cross-Border Data Transfers & International Standards

As a global-ready agency serving clients in the Philippines, North America, Europe, and Australia, Topee Solutions ensures that any cross-border data transfers comply with international privacy frameworks, including the EU General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA/CPRA).

When client data is transferred outside the Philippines to global CDN edge servers or cloud infrastructure, we enforce standard contractual clauses (SCCs) and encrypted transport mechanisms to guarantee data protection standards identical to those required under RA 10173.

10. National Privacy Commission (NPC) Filing Procedures

If you believe that your personal data privacy rights have been violated, or if Topee Solutions fails to address your formal data inquiry within 30 business days, you have the right to lodge a formal complaint with the National Privacy Commission (NPC) of the Philippines:

• Agency Name: National Privacy Commission (NPC)
• Website: privacy.gov.ph
• Address: 5th Floor Delegation Building, PICC Complex, Roxas Blvd, Pasay City, Metro Manila
• Email: info@privacy.gov.ph / complaints@privacy.gov.ph

11. Technical Sub-Processors & Vendors

To deliver high-speed web hosting and technical services, Topee Solutions engages vetted third-party sub-processors. Each vendor undergoes strict security evaluations to ensure DPA and GDPR compliance:

• Global CDN & DNS Providers: Distributed DNS routing and DDOS mitigation (Cloudflare / Edge CDN).
• Transactional Email Services: Secure SMTP relay for quotation acknowledgments (SendGrid / Postmark).
• Analytics Services: Anonymous aggregate traffic telemetry (Privacy-compliant GA4 / Web Vitals).

12. Contacting Our Data Protection Officer

If you wish to exercise any of your data privacy rights, file an inquiry, or ask questions regarding this Privacy Policy, please contact Founder & Managing Director Christopher Ramos directly: